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Voicemail

Voicemail allows you to access your phone messages while you're at work or away from your business. Customize your greeting to let people know they’ve reached the right person.

To access and set up your voicemail for the first time

When you have a new voicemail, your phone will alert you. When you pick up your handset, you'll hear a stutter tone. Also, if your business phone includes it, you'll see a message waiting indicator light.

  1.  Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial the access number: 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #.
    • Midco provides your voicemail PIN during service setup.
  3. The first time you access your voicemail, the system will prompt you to initialize the setup.
    • If you have already completed this, you will hear a message with details about your current voicemails.
  4.  After the tone, record your name, and press #. Your recording will play back.
    • To change your recorded name, press 1.
    • To save your recorded name, press #.
  5. Choose one of these greeting types, and follow the voice instructions.
    • For a personal greeting, press 1. After the tone, record your greeting, and press #.
    • For a system-generated greeting that includes your name, press 2.
    • For a system-generated greeting that includes your phone number, press 3.
    • For a system-generated greeting without your name or phone number, press 4.

To access your voicemail after initial setup

When you have a new voicemail, your phone will alert you. When you pick up your handset, you'll hear a stutter tone. Also, if your business phone includes it, you'll see a message waiting indicator light.

  1. Access your voicemail system using one of these methods.
    • If you’re using your business phone, dial *98.
    • If you’re accessing your voicemail from a different location, dial the access number: 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN, and press #.
    • Midco provides your voicemail PIN during service setup.

To manage your voicemails when you have messages

When you have a new voicemail, your phone will alert you. When you pick up your handset, you'll hear a stutter tone. Also, if your business phone includes it, you'll see a message waiting indicator light.

  1. Access your voicemail system. You will hear a message with details about your current voicemails.
  2. Choose one of these options, and follow the voice instructions:
    1. Press 1 to play messages.
    2. Press 2 to send a voicemail message.
    3. Press 3 to manage greeting options.
    4. Press 4 for manage mailbox settings.
    5. Press 7 to leave the mailbox and log in as another subscriber.
    6. Press 0 for help.
    7. Press * to exit.