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Calls

Only one call can be active at a time. You can use the handset, speakers or headset for calls.

  • During a call, you can change modes by picking up the handset or by pressing the speakers or headset button.
  • If you navigate away from your call(s), press the Home button to see Active Calls or the Calls view again.
  • When in Calls view, switch to your Lines view by pressing More, and then Lines. Switch back to the Calls view by selecting More, and then Calls.

 

To place a call

Choose one of these options.

  • Pick up the handset, press the speakers button, or select the headset button. Enter the number.
    • Enter the number first, and then press Dial. This will place the call using the speakers. Pick up the handset, or press the headset button for privacy.
    • From the Home view, use the navigation pad arrow buttons to select New Call. Enter the number, and then press Dial.

If you have the Extension Dialing feature enabled, select from these options:

  • If you’re placing a call within your organization, dial the extension number of the individual you’re calling.

If you have multiple lines, select the preferred line prior to making a call:

  1. Press Line softkey, and select the number you want to appear on the recipient’s caller ID.
  2. Enter the recipient’s number.
  3. Press the new call softkey.

To answer a call

Use one of these options.

  • Press the speakers button or Answer softkey.
  • Pick up the handset.
  • Press the headset button.
  • Press Answer while you’re on an active call. The current call will be placed on hold.

To answer another line

The softkey number will blink green when receiving a call.

  1. Press the blinking softkey.
  2. Pick up the handset.

To end an active call

Choose one of these options, depending on how you answered the call.

  • Hang up the handset.
  • Press the speakers button.
  • Select the handset button.
  • Press End Call.

To ignore or silence a call

  • Press the Ignore softkey to ignore a call on individual lines.
  • Press the Silence softkey to silence a call on shared lines.

Your display will still show the incoming call notification in the event you wish to answer the call.

To reject a call

From the incoming call window, press Reject to send a call directly to your voicemail. You can also reject an incoming call from the lines or calls views. You cannot reject calls on shared lines.

To view a recent call

Choose one of these ways to view your recent calls.

  • From the Lines view:
    • Press the right arrow button to view recently Placed Calls.
    • Press the left arrow button to view recent Received Calls.
    • Press the down arrow button to view recent Missed Calls.
    • Press the up arrow button to view Favorites.
  • From the Recent Calls list:
    • Press Sort to sort and order calls.
    • Press Type to display only certain calls.
    • Select a call record, and press Dial to call the number.

To dial the last number you called

  1. From the Lines view, press the right arrow button to see your placed calls list. The first number is the last call you placed.
  2. Use the up and down arrow buttons to select the previously placed call you want to redial.
  3. Press Dial.

To hold a call

  1. From the calls view, highlight the call you want to put on hold.
  2. Press the Hold softkey or Hold button.
  3. To resume a held call, highlight the call you want to pick up from the Calls view, and press the Resume button.

To place an active call on hold and make a new call

  1. Press Hold.
  2. Dial the number. Both numbers will appear on the screen.

To end a held active call

  1. Navigate to the Calls view, and highlight the held call.
  2. Select Resume and then End Call.