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Calls

Only one call can be active at a time. You can use the handset, speakers or headset for calls.

  • During a call, you can change modes by picking up the handset or by pressing the speakers or headset button.
  • If you navigate away from your call(s), press the Home button to see Active Calls or the Calls view again.
  • When in Calls view, switch to your Lines view by pressing More, and then Lines. Switch back to the Calls view by selecting More, and then Calls.

 

To place a call

Choose one of these options.

  • Pick up the handset, press the speakers button, or select the headset button. Enter the number.
    • Enter the number first, and then press Dial. This will place the call using the speakers. Pick up the handset, or press the headset button for privacy.
    • From the Home view, use the navigation pad arrow buttons to select New Call. Enter the number, and then press Dial.

If you have the Extension Dialing feature enabled, select from these options:

  • If you’re placing a call within your organization, dial the extension number of the individual you’re calling.

If you have multiple lines, select the preferred line prior to making a call:

  1. Press Line softkey, and select the number you want to appear on the recipient’s caller ID.
  2. Enter the recipient’s number.
  3. Press the new call softkey.

To answer a call

Use one of these options.

  • Press the speakers button or Answer softkey.
  • Pick up the handset.
  • Press the headset button.
  • Press Answer while you’re on an active call. The current call will be placed on hold.

To answer another line

The softkey number will blink green when receiving a call.

  1. Press the blinking softkey.
  2. Pick up the handset.

To end an active call

Choose one of these options, depending on how you answered the call.

  • Hang up the handset.
  • Press the speakers button.
  • Select the handset button.
  • Press End Call.

To ignore or silence a call

  • Press the Ignore softkey to ignore a call on individual lines.
  • Press the Silence softkey to silence a call on shared lines.

Your display will still show the incoming call notification in the event you wish to answer the call.

To reject a call

From the incoming call window, press Reject to send a call directly to your voicemail. You can also reject an incoming call from the lines or calls views. You cannot reject calls on shared lines.

To access your call history

  1. Press the Call List softkey. This initial page will show all calls on the list.
  2. Sort the List by pressing the Filter softkey.
  3. Select the desired call list using the navigation buttons.
    • Most Recent Calls: Shows the 10 most recent calls.
    • Missed Calls: Shows the recent missed calls.
    • Answered Calls: Shows the recent answered calls.
    • Dialed Calls: Shows recently dialed calls.
  4. To choose a different filter, press the Filter button on the right on this screen.
  5. Press Exit at any time to leave the list.

To clear your recent call indicator

  1. Press the Call List softkey.
  2. Sort the list by pressing the Filter softkey and select Most Recent Call list.
    • When you return to the main screen, your recent call indicator will be cleared.  

To hold a call

  1. From the calls view, highlight the call you want to put on hold.
  2. Press the Hold softkey or Hold button.
  3. To resume a held call, highlight the call you want to pick up from the Calls view, and press the Resume button.

To place an active call on hold and make a new call

  1. Press Hold.
  2. Dial the number. Both numbers will appear on the screen.

To end a held active call

  1. Navigate to the Calls view, and highlight the held call.
  2. Select Resume and then End Call.
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