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Call Transfer

To transfer a call

Note: Contact directory is not functional when transferring a call.

You can transfer a call to another party in three different ways:

  • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller.
  • Semi-Attended Transfer: Transfer a call when receiving the ring-back.
  • Attended (Warm) Transfer: Transfer a call with prior consulting or an introduction.

For a blind (cold) transfer:

  1. From the Calls view, press the Transfer softkey or the transfer button.
  2. Press Blind.
  3. Dial the number of the party you wish to receive the transferred call.
  4. Press Send.

For a semi-attended or attended (warm) transfer:

  1. From the Calls view, press the Transfer softkey or the transfer button.
  2. Dial the number of the party you wish to receive the transferred call.
  3. When ready, press Transfer to complete the call.

To transfer calls directly to voicemail

A direct to voicemail transfer is performed when you wish to transfer a call directly to another user’s voicemail.

To conduct a direct to voicemail transfer:

  1. While on an active call, press the Options softkey, then select Transfer and press OK.
    • The caller is automatically placed on hold.
  2. Enter *98 followed by the user’s extension.
  3. Press the Transfer softkey again. This completes the transfer to voicemail.

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