You are about to leave the Midco Business site.

We’re taking you to our secure payment website where you can view your statements and manage your billing.

Call Transfer

To transfer a call

Note: Contact directory is not functional when transferring a call.

You can transfer a call to another party in three different ways:

  • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller.
  • Semi-Attended Transfer: Transfer a call when receiving the ring-back.
  • Attended (Warm) Transfer: Transfer a call with prior consulting or an introduction.

For a blind (cold) transfer:

  1. From the Calls view, press the Transfer softkey or the transfer button.
  2. Press Blind.
  3. Dial the number of the party you wish to receive the transferred call.
  4. Press Send.

For a semi-attended or attended (warm) transfer:

  1. From the Calls view, press the Transfer softkey or the transfer button.
  2. Dial the number of the party you wish to receive the transferred call.
  3. When ready, press Transfer to complete the call.
ChatIcons