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Call Forwarding & Blocking

To set all incoming calls to forward to another number

  1. On the Home dashboard under Phone Status, click Summary.
  2. Under “When I receive a call,” select Forward to, and enter a number where you want calls forwarded.
  3. Click Apply to save your changes.

All incoming calls will be forwarded to your specified number – and any rules you’ve set up will be overridden.

To send all incoming calls to voicemail

  1. On the Home dashboard under Phone Status, click Summary.
  2. Under “When I receive a call,” select Send to voicemail.
  3. Click Apply to save your changes.

All incoming calls will go directly to your voicemail – and any rules you’ve set up will be overridden.

To direct calls when you do not answer

This option applies in all cases when you’ve chosen to have your phone ring.

  1. On the Home dashboard under Phone Status, click Summary.
  2. On the right side under Additional options, locate the area for “If I don’t answer.”
  3. Make a call routing selection:
    • Forward to: Enter a number or choose a contact to receive your forwarded calls.
    • Send to voicemail: Choose this to direct unanswered calls to your voicemail box.
    • Reject the call: Select this option to reject calls when you don’t answer.
  4. Click Apply to save your changes.

To direct calls when you're already on a call

This option applies in all cases when you’ve chosen to have your phone ring.

  1. On the Home dashboard under Phone Status, click Summary.
  2. On the right side under Additional options, locate the area for “If I’m in a call.”
  3. Make a call routing selection:
    • Forward to: Enter a number or choose a contact to receive your forwarded calls.
    • Send to voicemail: Choose this to direct calls to your voicemail box when you’re on another line.
    • Reject the call: Select this option to reject calls when you’re on a call already.
  4. Click Apply to save your changes.

To set a rule to reject calls from a certain contact or number, or anonymous numbers

You can reject calls in a number of ways: by caller, group of contacts, a contact list or business group, or anonymous numbers. Most often, you may want to set unique rejection rules for specific needs.

  1. On the Home dashboard under Phone Status, click Rules.
  2. Click the link in the sentence: “To begin start with an example set of rules.”
  3. Click Reject Calls and then Add New Rule.
  4. Choose the option you’d like for rejecting incoming calls.
    • To reject calls from a contact in your contact list, select an individual contact, and then choose that contact from the dropdown.
    • To reject calls from a specific number not in your contact list, select this number or a group of numbers. Enter the number.
    • To reject calls from anonymous callers, select an anonymous number.
  5. Click Next.
  6. To reject the specified caller, choose play a reject message and reject the call.
  7. Select Finish. A message will display confirming your rule specifics.
  8. Click Apply to save your changes and complete the rule setup.
  9. Go to the Summary tab to choose when different sets of rules are used.

To set call screening rules

You can screen calls in a number of ways: by caller, group of contacts, a contact list or business group, or anonymous numbers.

  1. On the Home dashboard under Phone Status, click Rules.
  2. Click the link in the sentence: “To begin start with an example set of rules.”
  3. Click Screen Calls and then Edit.
  4. Choose the option you’d like.
    • Select an individual contact and then a contact in the dropdown.
    • Select a group of contacts and then a group in the dropdown.
    • Select anyone in my contact list.
    • Select anyone in my business group.
    • Select this number or group of numbers, then a number or group in the dropdown.
    • Select an anonymous number.
  5. Click Next.
  6. Choose the action you’d to occur when you receive the specified calls.
    • Play the standard or a distinctive ringtone.
    • Forward to a number, and enter that number.
    • Send to voicemail.
    • Play a reject message and reject the call.
    • Ask the caller to say their name before I accept the call.
    • Ring more than one phone at the same time or in sequence. (This is known as sequential or simultaneous ring. See page 19 for details.) Select Next, and enter the numbers you’d to ring and their specific Start and End times (by seconds).
    • Ask the caller to say their name before ringing more than one phone at the same time or in sequence. (This is also refers to sequential or simultaneous ring. See page 19 for details.) Select Next, and enter the numbers you’d to ring and their specific Start and End times (by seconds).
  7. Select Finish. A message will display confirming your rule specifics.
  8. Click Apply to save your changes and complete the rule setup.
  9. Go to the Summary tab to choose when different sets of rules are used.

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