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Call Forwarding

To forward all incoming calls to another phone

Forwarding calls to another number overrides other call services (such as busy call forwarding or no answer call forwarding set up in Advanced Settings). If the forwarding destination is busy or unavailable, the call cannot be retrieved and will not go to your account voicemail.

  1. On the Home dashboard under Phone Status, go to the section “Incoming calls will,” and select Forward to another phone.
  2. On the Select Forwarding Number window, enter a saved number and click Add – or enter a temporary number. Click OK.
    • A message will display confirming your selection.
    • If you leave the box checked for “Notify me when calls are forwarded,” your account phone will ring one time whenever a call is forwarded.
    • The Advanced Settings area will display any call service rules you created that will not be in effect, because this setting will override them.
  3. Click Apply to save your changes.

The next time you receive an incoming call, the call will forward to the number you selected. Your account phone will ring one time to notify you of the forwarding – if you opted in to that setting.

To forward all unanswered calls to another phone (rather than your voicemail)

If you don’t answer an incoming call, by default, it will go to your voicemail. If you’d like all unanswered calls to be forwarded to another number instead, follow these steps.

Note: If you are using a ringing order, an incoming call will be forwarded after all the ringing periods have been completed.

  1. On the Home dashboard under Phone Status, go to the section under your Account Phone.
  2. Under “If there is no answer,” select Forward to another phone.
  3. Review and edit the number of seconds you wish the phone to ring before the call is forwarded.
  4. Click the link for another phone.
  5. On the Select Forwarding Number window, enter a saved number and click Add – or enter a temporary number. Click OK.
  6. Click Apply to save your changes.

The next time you receive an incoming call that isn’t answered, the call will forward to the specified number after the specified number of seconds it rings.

To forward all incoming calls to another number (rather than your voicemail) when your line is busy

If your line is busy when you receive an incoming call, by default, it will go to your voicemail. If you’re on the phone and want all incoming calls routed to another number rather than your voicemail, follow these steps.

Note: If you have multiple phones registered on this line, they must all be busy for this action to happen.

  1. On the Home dashboard under Phone Status, go to the section under your Account Phone.
  2. Under “If your phone is busy,” select Forward to another phone.
  3. Click the link for another phone.
  4. On the Select Forwarding Number window, enter a saved number and click Add – or enter a temporary number. Click OK.
  5. Click Apply to save your changes.

The next time you receive an incoming call when your line is busy, the call will forward to the specified number.

To configure “forward if unavailable” settings

If your phone is unavailable (such as unplugged), it will forward incoming calls to your voicemail by default. If you’d like to forward these calls to a different number, you must specify it here.

  1. On the Home dashboard under Advanced Settings, click Forward if Unavailable. The following message will display: “If your phone is unavailable, calls will be forwarded to another phone.”
  2. Click the link for another phone to create your screening list.
  3. On the Select Forwarding Number window, enter a saved number and click Add – or enter a temporary number. Click OK.
  4. Click Apply to save your changes.

Incoming calls you receive while your phone is unavailable will now forward to the specified number.

To deactivate "forward if unavailable" settings

  1. On the Home dashboard under Advanced Settings, click Forward if Unavailable.
  2. Click Apply to save your changes.

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