The May 2018 Virtual Phone (previously Softphone) app release includes the following changes.
All Devices and Desktop Clients
- The app is now called Virtual Phone, rather than Softphone.
- Mobile phone users: If you already use the app on a mobile phone, you’ll want to update your app through your respective store, the App Store® and Google Play™.1
- Tablet users: There is no longer a combined app for mobile phones and tablets. You’ll need to download the new tablet app from your respective app store – and then remove the old app.
- Desktop client users: If you have a desktop version of the virtual phone, you’ll need to download it from the Midco Business website.
Mac Desktop Download PC Desktop Download
- The new app version includes a slightly refreshed look and feel, enhancements, improved stability and performance, and miscellaneous bug fixes.
- User interface upgrades include the following: call control buttons are round, and video icons are now at the bottom of the screen – and they automatically hide when not in use.
- You can now turn off hyperlink previews in your messages if you wish.
- With improved notifications, you can turn off heads-up notifications and change the snooze interval for incoming messages.
- Some Android 7.0 users may experience issues opening the app from the tray notification. If this happens to you, please use the launcher icon to access the app.
- If you use a Huawei or Xiaomi device, that device may be disabled for heads-up notifications – due to a known issue of users not being able to answer incoming calls using these devices, when a heads-up notification displays.
Bluetooth and Microphones
- The update fixes issues of some Android OS users not hearing incoming audio through a Bluetooth device, and users previously could not change the audio output to a Bluetooth device.
- The app no longer retains control of the microphone after a call, when the user tried to use audio for another app.
Calls and Screens
- Users no longer experience issues with the app preventing a native phone call to their mobile device.
- When using the Android O operating system, users will now see one video screen rather than two during a video call.
- Some Android OS device screens remain off when you receive a call. If this occurs double-tap the screen to wake the phone and answer the call.
- The dial pad is optimized for resizing in multi-window mode, and devices running Android 7 (Nougat) and higher can now display a second app on the device. To switch to multi-window mode, tap the Android Overview button and then the Multi-window icon. Select the second app you want to display. (You can only select second apps that also support multi-window functions.) To end the multi-window display, long-press the Multi-window icon or tap the center of the screen and then the X.
- The app now works in portrait or landscape mode, when rotation is enabled on a device.
If you’re using an iPhone, you can now accept calls when the app is in the background, when the proper setting is enabled.
- To enable on this feature, go to your device Settings > Background Support > Enhanced. Please keep in mind that having this setting turned on can cause your device to use more battery.
- When this feature is set to Default, the app will not accept calls when the app is in the background.
- iOS 11 is now supported. The app now supports iOS 10 or higher.
App Features Summary
- With each new app release, you’ll now see a features update summary called What’s New. You can review each feature, or tap Skip to go straight to the app.
- For Bluetooth, ringing now occurs properly for iPhone calls.