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Desktop PC

Download the Desktop PC Software

The most recent version of the desktop PC software available is 5.3.2.1. Click the button to download the software for your Windows desktop.

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How to make a call

Choose one of these options to make a call.

  • Enter the number in the call entry field using the dial pad or your computer’s keyboard.
  • Right click on an entry from your Contacts or History tab and choose Call.
  • Double click on an entry in the Contacts or History tab.

You can make up to five calls at the same time on your desktop softphone. When you’re on a call, you can click on another contact or use the dial pad to make another call. The existing call will automatically be put on hold.

To switch between calls, click Resume on the desired call panel. That call becomes the active call, and all other calls are put on hold.

How to answer a call

Click the green phone button to answer a call. If you are already on another call, the first call will automatically be put on hold.

Click the red phone button to direct the incoming call to voicemail.

The softphone application must be running in order to answer incoming calls. The new call will appear in its own panel.

How to access voicemail

If you have new voicemail, a notification will show on the voicemail icon on the main screen. Click the icon to automatically connect to voicemail and listen to any messages.

How to disable call waiting

If you don’t want to be distracted during your phone calls, you can disable call waiting and send incoming calls to voicemail when you’re already on the line.

  • On the main screen, click the down arrow button next to the volume to see more options.
  • Select Disable Call Waiting.

A check mark will indicate the feature is enabled.

How to transfer a call

  1. Click the Transfer button. This puts the call on hold and brings up a call entry field.
  2. Type a name or number, or drag a contact into the field.
  3. Click Transfer Now.

The call may end immediately as your transfer goes through, or it may show “Calling.” If it shows “Calling,” do not hang up immediately; if the other person doesn’t answer, the call will come back to you.

How to make a conference call

You can start a conference call in multiple ways.

Create a conference call from the dashboard

  1. Enter the number or select a number from your redial list
  2. Click the down arrow next to the green phone button and choose Start Conference Call.
  3. Type a name or number, or drag a contact into the field.
  4. Click Add.
  5. Add more participants as you like.

Add participants to an existing established call

  1. Select the menu button next to the red End Call button and choose Invite to Conference Call.
  2. Enter the number or drag a contact into the field to add more contacts to your call.

Merge two or more established calls

Select the menu button next to the red End Call button, and choose Merge Calls.

If you want to add more participants to an existing conference call:

  • Right click on a contact or history item and choose Add to Conference Call.
  • In the conference call panel, click Invite to Conference Call, enter a name or number and click Add.

To end a conference call, choose End Conference from the conference menu.

How to view call history

Go to the main menu and choose View, and then Show History.

You can right click on an entry in this list to:

  • Delete the entry
  • Delete all entries in the list
  • Edit the profile if the entry is a contact
  • Add an entry as a contact.

How to send an instant message

There are multiple ways for you to send an instant message to a contact who has a softphone address.

  • From the Contacts tab, right click on the contact and choose Send Instant Message.
  • From an active phone call, if the person is a contact, choose Send Instant Message from the call panel menu.
  • From an active conference call, if the person is a contact, choose Send Instant Message from the participant menu.
  • From the Messages window, click the New Conversation icon beside the Search field and type a number or name.

Using headsets or earbuds with the softphone

Any wired earbuds that conform to the device's specifications (for audio and microphone) should work with the softphone.

Any device that has bluetooth should work with the softphone, though not all devices can be guaranteed to work at this time.

Here is a list of supported headsets. Other headsets may also work, but the ones listed have been thoroughly tested.

Using headsets or earbuds with the softphone

Any wired earbuds that conform to the device's specifications (for audio and microphone) should work with the softphone.

Any device that has bluetooth should work with the softphone, though not all devices can be guaranteed to work at this time.

Here is a list of supported headsets. Other headsets may also work, but the ones listed have been thoroughly tested.

How to use your cellular data network for calls

When Midco Softphone is set up, it defaults to only use a Wi-Fi network to function. To enable the use of your cellular data network for calls:

  • Log in to your softphone
  • Go to Settings
  • Under the Mobile Data Network section, enable Use When Available

The average call uses between 0.5 MB and 1 MB per minute of conversation. However, the amount of data your calls consume depend on a number of technical factors, so your actual usage may differ.

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