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Android

Download the Android App

The most recent version of the Android app available is 5.2.3.1. Click the button to download the app from Google Play for your Android phone or tablet.

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How to make a call

  • Select the dial pad icon to use the dial pad.
    or
  • Choose a contact from your contact list and select their phone number.

How to answer a call

Android Phone

Hold and slide the green phone button to the right to accept the call. Hold and slide the red phone button to the left to decline the call.

If you are on a native call (a call to your normal cell phone number) or already on two softphone calls, any incoming calls do not ring on your phone and instead go to your voicemail.

If the app is in the background, it will automatically come to the foreground so you can handle the call.

Android Tablet

If the Softphone app is in the foreground, tap Answer to answer the call.

If the app is in the background, tap Answer when the alert pops up. Make sure that your alert style for the app is set to Alert by going to Settings > Notifications > Midco Softphone.

If your iOS tablet is locked, unlocking your device will answer the call. You can also set your preferences to allow you to answer the call without unlocking the device. Go to your preferences and make sure you have enabled Allow Answer on Lockscreen.

How to use the Network Quality Indicator

The Network Quality Indicator on the call panel will display the current network conditions during your call.

  • Green = good quality
  • Yellow/orange = fair quality
  • Red = poor quality
  • Gray = unknown

Wi-Fi Networks

If the indicator shows a “Poor” status and you’re on Wi-Fi, this indicates there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point.

Mobile Networks

If you’re on a mobile network and the indicator shows “Poor,” this indicates you may be:

  • Between cellular towers
  • Experiencing adverse weather conditions
  • Nearing the maximum range of the closest tower

If possible, move closer to the tower.

How to access voicemail

Incoming calls will go to voicemail if the app isn’t running or you already have two calls established. A voicemail indicator on the navigation bar will tell you if you have any voicemails.

Tap the voicemail icon on your dial pad to connect to your voicemail.

After you’ve checked your voicemail, swipe right to clear the notification. Note: if you clear the indicator while you still have unchecked messages, the indicator will appear again.

How to make a second call

Android Phone

  1. Place the current call on hold and tap Add.
  2. Dial the number of the second person or select a contact.
  3. Tap Add.
  4. When the call connects, talk to the second person.

To switch back to your first call, tap Swap.

Android Tablet

Tap the green phone button to accept the call. Tap the red phone button to decline the call.

If you are on a native call (a call to your normal cell phone number) or already on two softphone calls, any incoming calls do not ring on your phone and instead go to your voicemail.

If the app is in the background, it will automatically come to the foreground so you can handle the call.

How to transfer a call

  1. Tap Add.
  2. Dial the number of the second person or go to your contacts to select a contact.
  3. Tap Transfer
  4. If the other person answers, you’ve made a successful transfer and your connection to the call ends for you. If the person declines the incoming call, the first call returns to you.

How to make a conference call

When you have two calls established, you can merge the calls into a three-way conference call. Simply tap Merge from the call screen.

Tapping End Call ends the conference and hangs up both calls. You can also split the conference back into two calls by tapping Split.

How to send an instant message

You can send an instant message to contacts within your organization who also have Midco Business Softphone. In order to be considered a buddy, the number for that contact needs to be a softphone number.

  1. Select Contacts from the navigation, and then go to the Buddies tab.
  2. Choose the contact you want to send a message.
  3. Tap Send Instant Message.
  4. Type your message and tap the send arrow.

How to transfer a call between devices

Midco Softphone's Call Grabber feature lets you transition a call between devices with the Softphone application.

To transfer a call, dial *25 from the device you'd like to transfer the call to, and start speaking. 

If this feature isn't functioning, contact Midco Support. 

Using headsets or earbuds with the app

Any wired earbuds that conform to the device's specifications (for audio and microphone) should work with the app.

Any device that has bluetooth should work with the app, though not all devices can be guaranteed to work at this time.

Here is a list of supported headsets. Other headsets may also work, but the ones listed have been thoroughly tested.

How to use your cellular data network for calls

When Midco Softphone is set up, it defaults to only use a Wi-Fi network to function. To enable the use of your cellular data network for calls:

  • Log in to your softphone
  • Go to Settings
  • Under the Mobile Data Network section, enable Use When Available

The average call uses between 0.5 MB and 1 MB per minute of conversation. However, the amount of data your calls consume depend on a number of technical factors, so your actual usage may differ.

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