Equipment Return
Leased Midco Equipment
Many customers lease equipment from Midco Business each month. However, if you’re no longer using equipment, you must return any leased items to us within 14 calendar days to avoid unreturned equipment charges. This applies if:
- You’ve changed your service and are no longer using the equipment.
- You’re no longer a Midco customer.
What do I return to Midco?
When you return leased equipment to us, it’s not just the main equipment item. Be sure to include power cords, remotes and other associated accessories.
How do I return equipment?
Equipment Mail/Shipment
Need a prepaid shipping label? We can help! Contact us to request one. We’ll send it to your email address, so you can print it at your own convenience and return the equipment via UPS.
- We can also mail you the label, but the turnaround is longer – typically 3-5 days and up to two weeks. Keep in mind that if we don’t receive unreturned equipment within 14 days, a charge will show on your statement. It will be removed once we receive the equipment.
Or, you can pay for the shipment on your own by mailing equipment to:
Contec
6800 Steele Creek Rd.
Charlotte, NC 28217
Equipment Dropoff
Midco Stores
You can drop off unused equipment at one of our Midco Customer Experience Centers during open business hours.