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Hosted VoIP

Not Your Normal Business Phone

Today’s businesses can operate from virtually anywhere – the workplace, your storefront, a home office or from the road. Midco’s business voice over IP solution goes where you go, giving you one number and the freedom to answer your customer calls – anywhere and anytime.

Be your most efficient self at work with a hosted voice over internet protocol (VoIP) solution from a trusted partner, Midco.

Request a Consultation

When you rely on our experts to take care of your Hosted VoIP needs, you can focus on what you do best – running your business. 

Contact Us

Not Your Normal Business Phone

Today’s businesses can operate from virtually anywhere – the workplace, your storefront, a home office or from the road. Midco’s business voice over IP solution goes where you go, giving you one number and the freedom to answer your customer calls – anywhere and anytime.

Be your most efficient self at work with a hosted voice over internet protocol (VoIP) solution from a trusted partner, Midco.

Request a Consultation

When you rely on our experts to take care of your Hosted VoIP needs, you can focus on what you do best – running your business. 

Contact Us

The Benefits of Hosted VoIP

We deliver Hosted VoIP on the Midco® Network, the region’s only wholly owned, operated and engineered fiber-optic network.

  • Enjoy a wide range of features and functionality that enable business VoIP access via desktop phone equipment, laptops and mobile devices.
  • Appreciate lower up-front and infrastructure costs – compared to a standard private branch exchange (PBX).

  • Get a quality voice connection every time with ongoing reliability – all on Midco’s secure, private network.
  • Personalize settings and functionality with our intuitive, easy-to-use CommPortal, an online tool for managing your calls, voicemail and more.

Much more than a dial tone, Hosted VoIP is a complete solution that includes the necessary hardware, training and ongoing support at no additional cost.1

On-the-Go Connectivity

Accomplish more, and never miss a call with Hosted VoIP. You’ll enjoy one number for all of your devices – so you can take and make calls from your business line, no matter where you are. When you add the Softphone feature, you and your team can conduct business where it’s most convenient – all with an app on your mobile device, tablet or computer.

Private, Reliable Connection

Hosted VoIP from Midco is a sophisticated business calling solution that operates as a cloud service – or VoIP. You’ll experience advanced performance, security and reliability because your calls are relying on Midco’s privately owned network, keeping your connection private and secure.

Comprehensive and Cost-Effective

Our technical experts conduct an in-depth site survey prior to installation. A Midco expert also visits with you for  a full configuration analysis – and we provide training on how to use your desktop phone equipment, calling features and tools. We’ll be there to ensure that your Hosted VoIP solution is meeting your expectations – and is cost-effective at the same time.

The Benefits of Hosted VoIP

We deliver Hosted VoIP on the Midco® Network, the region’s only wholly owned, operated and engineered fiber-optic network.

  • Enjoy a wide range of features and functionality that enable business VoIP access via desktop phone equipment, laptops and mobile devices.
  • Appreciate lower up-front and infrastructure costs – compared to a standard private branch exchange (PBX).

  • Get a quality voice connection every time with ongoing reliability – all on Midco’s secure, private network.
  • Personalize settings and functionality with our intuitive, easy-to-use CommPortal, an online tool for managing your calls, voicemail and more.

Much more than a dial tone, Hosted VoIP is a complete solution that includes the necessary hardware, training and ongoing support at no additional cost.1

On-the-Go Connectivity

Accomplish more, and never miss a call with Hosted VoIP. You’ll enjoy one number for all of your devices – so you can take and make calls from your business line, no matter where you are. When you add the Softphone feature, you and your team can conduct business where it’s most convenient – all with an app on your mobile device, tablet or computer.

Private, Reliable Connection

Hosted VoIP from Midco is a sophisticated business calling solution that operates as a cloud service – or VoIP. You’ll experience advanced performance, security and reliability because your calls are relying on Midco’s privately owned network, keeping your connection private and secure.

Comprehensive and Cost-Effective

Our technical experts conduct an in-depth site survey prior to installation. A Midco expert also visits with you for  a full configuration analysis – and we provide training on how to use your desktop phone equipment, calling features and tools. We’ll be there to ensure that your Hosted VoIP solution is meeting your expectations – and is cost-effective at the same time.

Midco Softphone Services

Empower off-site or remote staff to take calls through an app on their computer and/or mobile device.

Softphone

Midco CommPortal

Manage call and message settings in an online portal individualized per user – all included in your service.

CommPortal

Midco Softphone Services

Empower off-site or remote staff to take calls through an app on their computer and/or mobile device.

Softphone

Midco CommPortal

Manage call and message settings in an online portal individualized per user – all included in your service.

CommPortal

Flexible Call Features

With Hosted VoIP, you get a wide variety of helpful features, aimed at maximizing both reachability and productivity.

  • Don’t have a receptionist, but want a warm welcome to your callers? Use the auto attendant feature to transfer calls to the right staff.
  • If you’d like simple dialing, just use the convenient four-digit calling or speed dial buttons.
  • We offer a variety of features to route incoming calls, so customers can always reach the right person.

Plus, you can customize even further by adding a la carte features.

Included Features

Anonymous Call Rejection: Block an unknown number that has caller ID disabled

Automatic Callback: Automatically redials the last outgoing call from a phone or portal

Enhanced Monitored Extension: Refers to lights on the phone indicating which extensions are in use

Call Completed Elsewhere: When a call is answered on a shared line, a missed call notification does not appear on other phones sharing that line.

Call Forwarding: Forwards incoming calls to a different number

Call Hold: Place current calls on hold

Call Logs: View missed, dialed, received and rejected calls

Call Notifications: See if you missed calls while you were away

Call Park: Put a call on hold so another user can pick it up from another extension

Call Pickup: Answer an incoming call at any phone within the same group

Call Recording: Records calls onto a USB drive placed into applicable phone

Call Trace: The ability to report the last incoming call as an offending call for action by law enforcement

Call Transfer: Put a caller on hold and then transfer the call

Call Waiting: While on a call, user is notified of an incoming call and is able to place the first call on hold while answering the second

Call Waiting with Caller ID: While on a call, a second incoming caller's number and/or name is displayed

Caller ID Blocking: Others’ caller ID displays your calls as "No Caller ID"

Caller Name and Caller ID: Users can choose to present personal calling names to their colleagues for internal calls, while still presenting their company name for external outgoing calls.

CommPortal: Allows subscribers to access and manage their individual services, enabling customization of call routing, access to contacts, missed calls, voicemail and more

Contacts: Add, view, and call contacts stored locally on the phone

Distinctive Ring: Ring type can differ for incoming calls from a specific number or origination point

Do Not Disturb: Send incoming calls directly to voicemail

E911: Shares the caller location with 911 emergency services

Extension Dialing / 4 digit dialing: Dial a four-digit code instead of a full number to reach someone in a business group

Favorites: Set contacts as favorites for quick access

Find Me Follow Me: Configure additional phone numbers that will ring simultaneously or in succession

Group Paging: Use speakerphone to page a person or group

Hunt Group: Allow incoming calls to ring in a predetermined sequence on multiple phone lines

Hunt Group User Removal/Addition: The ability for a user to add or remove their specific phone from a Multi-Line Hunt Group (MLHG)

Intercom Dialing: Enables a user to make a call to another line that will auto-answer via speakerphone

Last Number Redial: Select the number you wish to redial from recent calls

Long-Distance Restriction: Disallows long-distance calls from a user's line

Message Waiting Indicator: Provides audible and visual indications when there are voicemail messages

On Hold Music/Messaging: Callers will hear generic music while on hold or have the ability to add customized wave files

Online Call Manager: A call handling service that enables individual users to configure rule-sets for incoming calls

Online Contact Directory: Store contact information in the CommPortal

Outgoing Call Blocking: Prevents outgoing calls to specific types of numbers from a particular line

Remote Call Forwarding: Allows the user to change call forwarding settings from any phone

Ring Group (MLHG): Allow incoming calls to ring simultaneously on multiple phone lines

Selective Call Acceptance: Accepts calls from specified numbers when Do Not Disturb is enabled

Selective Call Rejection: Rejects calls from specified numbers

Speed Dial: Allows users to dial a preprogrammed number automatically, by pressing a specified line key

Speed Dialing: Codes Use short codes to dial common external numbers, instead of dialing the full number

Three-Way Calling Ringback: User receives an immediate ringback if disconnected while placing a three-way call

Three-Way Calling: Add a third person to a call

Unverifiable Pin Codes: Customer-managed PINs to allow long-distance calls, and to associate calls with specific client accounts

Video Calls: Utilize video when making calls (with appropriate equipment)

Voicemail (with eVoice): Receive voice messages via phone, portal and email

Inbound Toll-Free Option: Assign your toll-free number to one of your business phone numbers

A la Carte Features

Auto Attendant - Easy: Automatically transfer callers to an extension without an operator or receptionist needing to intervene via a single level automated answering and transfer system.

Auto Attendant - Premium: Automatically transfer callers to an extension without an operator or receptionist needing to intervene via a multi-level automated answering and transfer system. 

911 Access During Power Outage: Users can contact 911 during a power outage

Incoming Fax to Email: Incoming faxes are forwarded to a designated email account

Overhead Paging: Use a desk phone to page through existing overhead speakers

Softphone: Access your business phone number directly on your PC, mobile phone and tablet for incoming and outgoing calls

Flexible Call Features

With Hosted VoIP, you get a wide variety of helpful features, aimed at maximizing both reachability and productivity.

  • Don’t have a receptionist, but want a warm welcome to your callers? Use the auto attendant feature to transfer calls to the right staff.
  • If you’d like simple dialing, just use the convenient four-digit calling or speed dial buttons.
  • We offer a variety of features to route incoming calls, so customers can always reach the right person.

Plus, you can customize even further by adding a la carte features.

Included Features

Anonymous Call Rejection: Block an unknown number that has caller ID disabled

Automatic Callback: Automatically redials the last outgoing call from a phone or portal

Enhanced Monitored Extension: Refers to lights on the phone indicating which extensions are in use

Call Completed Elsewhere: When a call is answered on a shared line, a missed call notification does not appear on other phones sharing that line.

Call Forwarding: Forwards incoming calls to a different number

Call Hold: Place current calls on hold

Call Logs: View missed, dialed, received and rejected calls

Call Notifications: See if you missed calls while you were away

Call Park: Put a call on hold so another user can pick it up from another extension

Call Pickup: Answer an incoming call at any phone within the same group

Call Recording: Records calls onto a USB drive placed into applicable phone

Call Trace: The ability to report the last incoming call as an offending call for action by law enforcement

Call Transfer: Put a caller on hold and then transfer the call

Call Waiting: While on a call, user is notified of an incoming call and is able to place the first call on hold while answering the second

Call Waiting with Caller ID: While on a call, a second incoming caller's number and/or name is displayed

Caller ID Blocking: Others’ caller ID displays your calls as "No Caller ID"

Caller Name and Caller ID: Users can choose to present personal calling names to their colleagues for internal calls, while still presenting their company name for external outgoing calls.

CommPortal: Allows subscribers to access and manage their individual services, enabling customization of call routing, access to contacts, missed calls, voicemail and more

Contacts: Add, view, and call contacts stored locally on the phone

Distinctive Ring: Ring type can differ for incoming calls from a specific number or origination point

Do Not Disturb: Send incoming calls directly to voicemail

E911: Shares the caller location with 911 emergency services

Extension Dialing / 4 digit dialing: Dial a four-digit code instead of a full number to reach someone in a business group

Favorites: Set contacts as favorites for quick access

Find Me Follow Me: Configure additional phone numbers that will ring simultaneously or in succession

Group Paging: Use speakerphone to page a person or group

Hunt Group: Allow incoming calls to ring in a predetermined sequence on multiple phone lines

Hunt Group User Removal/Addition: The ability for a user to add or remove their specific phone from a Multi-Line Hunt Group (MLHG)

Intercom Dialing: Enables a user to make a call to another line that will auto-answer via speakerphone

Last Number Redial: Select the number you wish to redial from recent calls

Long-Distance Restriction: Disallows long-distance calls from a user's line

Message Waiting Indicator: Provides audible and visual indications when there are voicemail messages

On Hold Music/Messaging: Callers will hear generic music while on hold or have the ability to add customized wave files

Online Call Manager: A call handling service that enables individual users to configure rule-sets for incoming calls

Online Contact Directory: Store contact information in the CommPortal

Outgoing Call Blocking: Prevents outgoing calls to specific types of numbers from a particular line

Remote Call Forwarding: Allows the user to change call forwarding settings from any phone

Ring Group (MLHG): Allow incoming calls to ring simultaneously on multiple phone lines

Selective Call Acceptance: Accepts calls from specified numbers when Do Not Disturb is enabled

Selective Call Rejection: Rejects calls from specified numbers

Speed Dial: Allows users to dial a preprogrammed number automatically, by pressing a specified line key

Speed Dialing: Codes Use short codes to dial common external numbers, instead of dialing the full number

Three-Way Calling Ringback: User receives an immediate ringback if disconnected while placing a three-way call

Three-Way Calling: Add a third person to a call

Unverifiable Pin Codes: Customer-managed PINs to allow long-distance calls, and to associate calls with specific client accounts

Video Calls: Utilize video when making calls (with appropriate equipment)

Voicemail (with eVoice): Receive voice messages via phone, portal and email

Inbound Toll-Free Option: Assign your toll-free number to one of your business phone numbers

A la Carte Features

Auto Attendant - Easy: Automatically transfer callers to an extension without an operator or receptionist needing to intervene via a single level automated answering and transfer system.

Auto Attendant - Premium: Automatically transfer callers to an extension without an operator or receptionist needing to intervene via a multi-level automated answering and transfer system. 

911 Access During Power Outage: Users can contact 911 during a power outage

Incoming Fax to Email: Incoming faxes are forwarded to a designated email account

Overhead Paging: Use a desk phone to page through existing overhead speakers

Softphone: Access your business phone number directly on your PC, mobile phone and tablet for incoming and outgoing calls

When Business Calls

Answer with Midco Hosted VoIP

Create a virtual office for you and your team. Learn how having a hosted voice over IP solution can streamline communications at your business.

Request a Custom Quote  Find a Consultant

1 Computers, tablets and mobile equipment that can be used for the Softphone feature are not included in the Midco service price.

When Business Calls

Answer with Midco Hosted VoIP

Create a virtual office for you and your team. Learn how having a hosted voice over IP solution can streamline communications at your business.

Request a Custom Quote  Find a Consultant

1 Computers, tablets and mobile equipment that can be used for the Softphone feature are not included in the Midco service price.