24/7 Network Operations Center
We have experts monitoring and servicing the Midco network around the clock. Our staff undergoes advanced training about services delivered across networks – including that from the National Cable Television Institute (NCTI) and Society of Cable Telecommunications Engineers (SCTE). Our team’s certifications include SCTE and Cisco Certified Network Associate (CCNA).
Disaster Recovery Plan
Sometimes events occur that are beyond anyone’s control. Our network is highly redundant so we can minimize the impact of a centralized disaster from affecting a larger area. If a natural disaster affects your area, rest assured that we have an emergency response team to quickly restore service.
If you use Midco as a connection between national, regional or local carrier networks, we’ll work directly with those providers’ Network Operations Centers to manage your service. You won’t be caught in middle when you don’t want to be.